Product Returns & Warranty

Last Updated: Oct 14, 2020

 

PRODUCT RETURNS

 

1. Return Policy. We take pride in our MANSCAPED™ products and want you to be happy using them.  All of our products carry a 30-day return policy.  If you are not satisfied with a product you purchased from MANSCAPED.com in Europe or the UK, you can return it for a refund within 30 days of your receipt of the product.  For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.  To the extent allowed by applicable law, products purchased from an unauthorized retailer are not covered by our return policy. 

If you wish to return part of your order, we will refund the retail price of each item from your original order.  For example, if you purchased a MANSCAPED™ Perfect Package (£89.99 value) and choose to keep The Lawn Mower™ 3.0 trimmer (£69.99 value), your refund will be £89.99 - £69.99 = £20.00.

2. Returns Process. Refunds will be returned to the original form of payment.  For exchanges, return your product for a refund in accordance with these return terms and place a new order on MANSCAPED.com for the correct item.

To initiate a product return contact our customer support team at: support@manscaped.com.  In your email, include: (1) your name, (2) phone number, (3) Order ID, (4) product you wish to return, (5) proof of purchase, and (6) a brief summary of your reason for return.  If your request is timely, complete, and not rejected for suspected fraud, abuse, or other reasons described below, we will issue you a Return Material Authorization (RMA) tracking number.  

We reserve the right to limit returns, and to track returns initiated from the same name, email address, billing address, mailing address, or IP address.  If we believe that a customer or potential customer has been or is likely to take advantage of our return policy, or otherwise purchase products for reasons other than personal use, we reserve the right to deny sales or returns to any customer.

3. Statutory Right to Withdraw from Contract. This 30-day return policy applies irrespective of and does not affect any statutory right of withdrawal that you may have under applicable law.  For further information on the statutory right of withdrawal please see section 18 of our Terms of Use and Sale.

 

PLATINUM LIMITED WARRANTY

 

1. Platinum Limited Warranty.  Active Peak Hygiene Plan members are eligible for a special Platinum Warranty, subject to certain conditions.  If you are an active Peak Hygiene Plan member who has received a replenishment box within 90 days of submitting a warranty claim, we will honor up to one warranty claim in any 12-month period on the following products:

  • The Lawn Mower 2.0
  • The Lawn Mower 3.0
  • Weed Whacker

We warrant that these products will be free from defects in workmanship and materials.  At our discretion, we will repair or replace the defective product or part.  The warranty does not cover defects caused by third-party modifications, repairs, replacement parts, or accessories.  Normal wear and tear and product abuse is not warranted.  We may not be able to replace limited edition or discontinued products.  If not, we will replace these products with an equivalent model based on availability.  We may make changes to products and designs in the time you purchased your product and submitted a warranty claim.  Products repaired or replaced under this warranty may or may not incorporate these changes.

Additionally, for us to approve your warranty claim, you must: (a) have purchased the product from MANSCAPEDor an authorized MANSCAPED dealer; (b) provide proof of your product purchase date; and (c) return the product to MANSCAPED.

The warranty is only available in the EU and UK.  No MANSCAPED™ reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

2. Warranty Claim Process.  To initiate a warranty claim, contact our customer support team at: support@manscaped.com and provide the information and documentation listed above.  If your claim information is confirmed as complete, we will issue you a Return Material Authorization (RMA) tracking number.  You are responsible for the costs of the return shipping.  Once we receive your returned product, we will send you an email confirmation.  We will generally notify you of our decision regarding your warranty claim within 5 to 7 business days after receiving your product.

3. Statutory Warranty Rights. This Platinum Limited Warranty gives you specific legal rights that apply in addition and do not affect your statutory warranty rights that you have under applicable law.  For further information on your statutory warranty rights please see section 7 of our Terms of Use and Sale.

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